Category: Rants & Raves

Over the past six months, I’ve been using eBay less and using Kijiji more. I’ve found that eBay is increasingly a home for professional sellers, with jacked up shipping prices, fixed “Buy It Now” selling prices instead of bidding, and it’s hard to search for anything without finding endless listings of knock-off accessories and bundles instead of the product you’re really searching for. Then there’s the whole feedback thing, where I’ve been hit with negative feedback from sellers when I’ve complained to them about their shoddy selling practices. The feedback issue has been largely fixed, but somehow when I browse eBay now I feel like something has gone horribly wrong with it.

Kijiji on the other hand, which interestingly enough is an eBay company, is a completely difference experience. It was created to compete with Craigslist. I’ve never actually used Craiglist for anything, largely because I didn’t realize until last year that it was available for use outside the USA. I personally find it extremely ugly, like a DOS BBS from 15 years ago. At any rate, Kijiji looks great, is a fast site, and works really well. I’ve sold a few things on it, but I’m still pretty new at it.

And so we come to the question: what’s the ettiquette for selling things via classified ads when it comes to fielding multiple inquiries? Last month I was selling a Samsung CDMA mobile phone – it was a few years old, and I just wated to get rid of it, so it was at a fire-sale price of $10. I had six inquiries, one person even wanted me to ship it across Canada to them. One woman said she’d show up to look at it, but never did, and I ended up selling it to another person. The point is, I considered it un-sold until I had the money in my hands. I think of Kijiji like a one-item garage sale – the first person to pay for it, gets it.

A couple of weeks ago, I was selling a motherboard + CPU, and it went much like the sale of the phone: several inquiries, and on Thursday afternoon one guy wanted to come see it on a Friday morning, with the intention of purchasing it. As I was exchaning email messages with him, another guy called and said he’d come and buy it on Thursday night. I didn’t tell the Friday morning guy it was sold, because it wasn’t yet, and for all I knew the Thursday night guy wasn’t going to show up. He did show up, and after I sold him the motherboard + CPU, I immediately emailed the Friday morning guy and told him the products were sold. Friday morning guy got quite irate with me, claming that I wasn’t being fair to him; that he had already re-arranged his schedule to come and pick up the motherboard + CPU, and I shouldn’t have sold it to someone else.

So what’s the proper etiquette when selling items via classified ads – do you stop selling it and pull the ad when someone says they’re going to come buy it? Or is it first come, first serve – the first person to show up with the money gets it? Did I wrong Friday morning guy by not selling it to him?

So is it totally crazy of Ashley and I to hold onto the Mini Cooper until the spring of 2009, when we can purchase a 2010 Chevy Camaro? This car looks so completely bad-ass, and since I never achieved my dream of buying a Mustang at age 25 (it just didn’t quite work out), this car looks like it might fit the bill of a “fun car”. It’s so bizarre for me to be seriously considering a car that I’ve never driven, but daaaaamn does it look hot!

Sometimes I wonder if there’s some sort of conspiracy with software and Web developers when it comes to Canada. We have more in common with the USA than any other country, yet I continuously see defaults that put me at UK settings. For instance, when I purchase Epson printers, the default page size is always A4 – not the typical 8.5 x 11 inch paper we use here. Don’t software developers bother to research the size of paper common in each country? The screen shot above shows me getting the United Kingdom Live Search page. I’m not entirely sure how I got there, because if I open up search.live.com right now I get the Canadian site. Pinnacle’s Web site constantly puts me to their UK site by default. And it’s not uncommon for me to not even see an option for Canada as a locale. I know we’re only a country of 33 million people, but still, it would be nice not to be considered as part of the UK. Someone needs to tell these people we’re not a colony any more. 😉

Here are my notes from the second day. Unfortunately I was quite tired on day two, so my notes (and my ability to absorb everything) likely suffered for it. The second day also had a couple of sessions that were harder to take notes on – namely Chuck Colson and Brad Anderson.

IT: How Leaders Can Get IT and Keep IT – Craig Groeschel

• He told the story of the starting of his church: Lifechurch.tv started in a two-car garage
• 13 sites across the US, 25,000 people reached every week, one online
• Some churches have IT, some don’t have IT
• God makes IT happen…IT is from him, by him, and for His glory
• It’s rare for one person to bring IT, but it’s common for one person to kill IT
• Wherever you see IT, lives are transformed
• The early church had IT…when people tried to kill IT, IT spread
• Acts 2:42-47
• Four qualities that are most often there when IT is present
• Churches with IT have ministries that have razor-sharp focus. More ministries are not always better. Better ministries are better. What can we be the very best at in our ministries? In order to reach people that no one is reaching, you’ll have to do things that no one is doing. They do weekend worship, small groups, kid’s ministry, student ministry, missions. They don’t do concerts, men’s ministries, women’s ministries, single adult ministries, and many other things. What are you doing that you need to stop doing?
• Churches with IT see opportunities where others seem problems. We have everything we need to do what God wants us to do. What is God trying to show us through our greatest limitation?
• Organizations that have IT are willing to fail. Failure is part of the process in finding God. Peter failed many times at the beginning before he made powerful strides for God. If God is speaking to you, have the courage to get out of the boat (like Peter did). If you fail, shake it off and step up. What has God called us to do what we’re afraid to attempt?
• Organizations that have IT are led by people that have IT. You need to have IT for your ministry to get IT. When you have IT it draws others. It’s easy to get distracted and focus on the results of IT rather than IT itself. He lost IT when he became a full-time pastor and a part-time follower of Christ.
• If you don’t have IT, what are you going to do to get IT?

Continue reading Willow Creek Leadership Summit 2008, Day Two

I’m generally a big fan of PayPal, but I don’t like being lied to: PayPal advertises that you can pay with a credit card using PayPal. I swear you used to be able to do exactly that, but you can’t any more: you only get the option to pay with a credit card if your PayPal balance is zero dollars. If you get a PayPal invoice from someone for $100, and you have $20 in your PayPal account, you can’t use your credit card to pay the $100…you can only use it to pay $80, and the remaining $20 comes from your PayPal balance. This is doubly irritating when you try to not pay via your PayPal account, and instead just pay with your credit card – if you’re using a credit card that’s attached to your PayPal account, PayPal won’t let you use that card, it forces you to sign into your account and pay it that way. Frustrating!

I’ve been a member of DVD-rental service Zip.ca for a few years now, and generally like their service – with a few exceptions, mostly around their deeply skewed ship-ranking system (I have six months worth of data to process and eventually write up into an article) and their horrendously Web site (which usually comes from slow servers). Going to Zip.ca, finding a movie, and adding it to my account should be a fast process, right? Since day one as a Zip.ca customer, I’ve found their servers to be slow – it wouldn’t be uncommon for me to wait 10 to 20 seconds for a search result to come back, then another 10 to 20 seconds for the movie page to be displayed – thank goodness they use an AJAX-type solution for adding movies to the cart so that part of the process was quick. The server slowness was consistent: it didn’t matter if I visited at 9am or 11pm, a week-day or a weekend, from home or from a different country. It was always slow. I did the usual things a geek would do: tracerts, pings, etc. It always came back to the same thing: the Zip.ca servers were sluggish. I stared at this message frequently:

Every couple of months I’d send an email to Zip.ca customer service, complaining about the issue and asking them to invest in a better server infrastructure to make using their site more pleasant. I’d get the usual service drone responses promoting their “continued improvement” but nothing ever changed. I decided to kick things up a notch: I wrote separate letters to Rick Anderson, President & CEO of Zip.ca, and Kelvin Osborn, Director of Product Design. In these letters I detailed my complaints with Zip.ca related to their slow servers, informing them both that after several years of putting up with their poor level of service I was placing my account on hold as my way of protesting their lack of improvements in this specific area. I’m just one of thousands of Zip.ca customers, but my hope was that if I made my voice heard they’d realize that I likely wasn’t the only one unhappy with their Web site speed. I also submitted my complaint to Zip.ca customer service.

Guess what happened? Almost nothing. Kelvin Osborn sent me an email informing me that he agreed the Web site experience wasn’t as good as it could be, and they had resources dedicated to addressing this issue – and that I should see the work go live in “the next couple of weeks”. That was the first week of June. Amazingly (and, yes, this really surprised me), I received no response from Rick Anderson’s office, or from Zip.ca customer service. The few occasions when I’ve gone the extra mile to write a letter to the head of an organization, I’ve always heard back from their office – even if it’s just a letter filled with empty platitudes. The fact that neither the President & CEO, nor the customer service department, replied to my concerns in any way is extremely telling in terms of how Zip.ca perceives their relationship with their customs. Mr. Osborn seems to be the only one of the three that I contacted that felt I was worth responding to.

I was planning on re-upping my service sometime in the fall, because I really do like the service they provide even if I’m not happy with how fast they provide it, but something happened this week that made me re-think that. Check out the email I received this week:

Yes, that’s right, they sent my account password over an unsecured email – a completely idiotic thing to do. The only time a company should send a password over email to a customer is when the customer has forgotten their password and they need it sent over email so they can log into their account and change it. I’m not surprised when Joe Average computer user sends passwords, and even credit card numbers, over email, but for a business to do that is another story. I’d say that Zip.ca should know better, but given my experience with them over the past few months, they just don’t seem to care about what they do to their customers.

I’ve been hearing about OpenID, and it seems like a good idea in theory – so I thought I’d check it out. I head on over to the OpenID site, and I click on the “Get an OpenID” link. I’m taken to a page that says the following:

“Surprise! You may already have one. If you use any of the following services, you already have your own OpenID:”

One of the sites they list is Smugmug (username.smugmug.com), where my username is jasondunn. So my OpenID should be jasondunn, right? Ok, so how do I manage it? I head over to myOpenID, and I click on the “Sign In To Your Account” link, because the main OpenID site told me that if I’m signed up with Smugmug I already have an OpenID. I try logging in with my Smugmug username and password, and that doesn’t work. So I decide to create a new OpenID account from scratch, which I complete successfully using the username jasondunn. So how could I take that username if it was taken first at Smugmug?

None of this makes any sense.

Dear Mozilla Foundation,

On behalf of all the online publishers in the world who are trying to scratch out a living online via banner ads, screw you for promoting AdBlock Plus so heavily and making it so easy for people to block ads, making it harder for me to do what I love for a living.

Sincerely,
Jason Dunn

An interesting discussion popped up today on a private mailing list I’m a part of, and the topic was global warming. I don’t pretend to know much about this issue other than the commonly-used talking points the media feeds us, but I’m old enough to remember several of these “dire predictions” over the past couple of decades. Does anyone remember textbooks in school during the ’80s telling us we’d run out of oil by the year 2000? Or that the would couldn’t possibly support more than 5 billion people because we’d all starve to death? Or that we were going to run out of space for our garbage by the mid-90s? The past 30 years are chock-full of predictions by experts who were sure certain things were going to happen…and they didn’t. Ten years from now, are we going to look back at the hysteria over Global Warming and wonder what we were all thinking? I can’t say for sure, but it’s always important to remember history to keep things on context.

I don’t believe we’re treating the planet and the resources we have as well as we should – I believe that mankind is a rather short-sighted, selfish steward of the planet we rule…but I also know that just because 99% of people say something is true doesn’t necessarily make it so. Most people don’t want to admit that.

Matt Miller pointed out an interesting article written by John Coleman that raises some points worth pondering:

“You may want to give credit where credit is due to Al Gore and his global warming campaign the next time you fill your car with gasoline, because there is a direct connection between Global Warming and four dollar a gallon gas. It is shocking, but true, to learn that the entire Global Warming frenzy is based on the environmentalist’s attack on fossil fuels, particularly gasoline. All this big time science, international meetings, thick research papers, dire threats for the future; all of it, comes down to their claim that the carbon dioxide in the exhaust from your car and in the smoke stacks from our power plants is destroying the climate of planet Earth. What an amazing fraud; what a scam.”

It’s also worth noting the damage that thoughtless environmentalism can cause. The move toward ethanol-based fuels really gets me because it’s the worst kind of environmentalism: knee-jerk, “do it ’cause it sounds good” choices rather than looking at the big picture. It’s idiotic to take a limited resources (food) and use it to replace another limited resource (fuel). That’s like cutting off your legs to save money on buying pants. Converting everything to electrical power and going nuclear is the best option we have in North America (and most developed countries for that matter), but that’s going to take a supreme act of will on the part of the people and their government, and I can’t see it happening for another two decades – and things getting much worse.