“Made in China” Starting to Scare Me

“Mattel Inc. recalled millions of toys on Tuesday due to hazards from small, powerful magnets and lead paint, the latest round of recalls from the toymaker. The recalled products include about 7.3 million Polly Pocket, Batman Magna, Doggie Daycare and Shonen Jump’s One Piece play sets with the small magnets. According to a statement from the U.S. Consumer Product Safety Commission and Mattel, about 2.4 million of the play sets were recalled on November 21.”Full Story

It used to be that the Made in China label on a product simply meant it was manufactured cheaply and simply, much as Made in Japan meant the same thing 30 years ago. As China evolves into a more sophisticated manufacturing centre, they’re getting more and more of the manufacturing business as public companies struggle to cut costs and boost “shareholder value” (a seemingly nice term that justifies some very unethical things). When I see “Made in China” now on something, I immediately wonder if the product is dangerous. China’s fast-growing economy, combined with, shall we we say, highly “flexible” morals (though apparently this guy felt bad), has resulted in some truly dangerous products making their way all across the world. Prior to the Mattel incident, there was the toothpaste incident, and the pet food incident. And those are just the ones in recent memory, and ones big enough for us to have heard about. I’ve seen news reports about some of the counterfeit products on the market, and those ones are really scary: Viagra pills painted blue with paint used on roads in China. Batteries with sloppy chemical mixes that will explode. Headache pills filled mostly with asphalt. Some companies in China will substitute anything they can, no matter how dangerous, in order to boost profits.

The problem is that basically anything goes – it’s like the Wild West over in China right now, with the previously rural-based population, always on the brink of starvation, flooding into the major cities and factory areas looking for better jobs. Reading China Inc. was an eye-opener for me, and a must-read for anyone interested in world events. The thumb of the communist party has been partially lifted, and the Chinese people are applying their industrious nature to new industries – witness the sudden rise of the $99 leather jacket as one example. The story goes (in the book China Inc.) that cheap leather jackets are available now because previously rejected leather, full of holes, is now able to be used because Chinese labourers are so cheap they can be hired to individually fill hundreds of holes in the leather, thus making it usable. That’s a good thing for Joe Consumer who previously couldn’t afford to buy a leather jacket, but it’s not a good thing when cutting corners means products that aren’t safe to use.

Companies having their products made in China need to step up and demand higher standards. Until they do, I’m going to look at anything made in China with a sceptical eye…sadly, with so many products being made there, it’s not like there’s a lot of choice.

Being Home Never Felt so Good

After being away last week from Monday to Sunday night, it felt so incredibly good to come home – I always miss home after a while on vacations and travelling for business, but in this case because our week was so hard (my grandfather passed away on Tuesday night) and full of alternating periods of being busy and then standing around for hours, I think it made me miss home ever more. I’ve never been so involved in all the aspects of a family member passing away as I was this week, so there was a lot of learning for me. I try to be a lifelong student, always learning, improving, and growing. I took away lessons about the importance of having a living will, something I’ll likely write about in the future as I drafted one for my parents on the way home from Penticton.

This blog will likely take a slight turn away from technology over the next couple of weeks as I process this experience and what it means to me.

I Lost My Grandfather Last Night

I’m typing this sitting at a Starbucks in Penticton, British Columbia. On Sunday night I received a phone call from my sister telling me that my grandfather was suffering from kidney and liver cancer, and was near death. This came as a complete shock to everyone – a few weeks ago he was healthy and walking around. Ashley and I got on a plane and flew to BC Monday afternoon, and got to see him open his eyes and acknowledge we were there. Last night, while I was holding his hand, he passed away – his lungs filled with fluid and his heart stopped. I’ve never experienced death in such a direct manner before, so it was an experience unlike anything else – and likely something I’ll be exploring on this blog in the future. We’re going to stay in Penticton until the funeral on Saturday, then we’ll be heading home.

I have no connectivity unless I walk over to the nearby shopping mall and pay $8 for an hour of online access ($13 for the day) so if I don’t respond to email messages, that’s why. I’ll likely be back on Sunday night and returning to work Monday morning.

Intuit: I Have No Confidence in Your Software

You know, there’s nothing worse than buying a piece of software, installing it, starting it up, and having it immediately crash. No splash screen, nothing – it just pukes and gives you an error. I just installed Quickbooks Pro 2007 on my Vista-based laptop, and that’s exactly what it did.

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You’ve gotta’ love the fact that there’s no error information. When I click on VIEW REPORT I see a 500-line XML file that’s completely incomprehensible. Ok, I figured maybe the version out of the box wasn’t Vista-compatible, so I went to their Web site and downloaded the latest update. Installed it, started up the software, same damn error. Rebooted, started up the software, same damn error. It’s interesting to note that there’s no phone number for tech support shown, and no instructions for solving the error – clicking HELP simply gives me information about their reporting policy, nothing to assist me in solving this error.

No wonder some people hate computers – the idiot companies making the software ruin the whole experience. I’ve always thought Quicken products were kind of flaky (I had a Quicken file get corrupted on me last year), but now I know they’re completely flaky.

Vista’s Windows Update Needs Two Layers of Functionality

The automatic update functionality in Windows Vista has been really irritating me lately, and here’s why: by default Windows Update is set to install updates automatically at a certain time of day. That would be fine if no update required a reboot of the PC, but some do, and Microsoft still lacks the technology to capture the state of the system, apply the patch, reboot, and restore the system state. I learned early on to turn off this setting or I’d lose my work. The next-best option is “Download updates but let me choose whether to install them” – this works great for having system reboots occur on our own time frame, but it sucks because of one application: Windows Defender.

There’s a new Windows Defender anti-spyware update on an almost daily basis. That’s good for protecting me from spyware, but it’s a hassle because I have four PCs that I work on regularly. Basically every day I have to approve the installation of a Windows Defender update across four computers. That’s just a pain. There’s no good reason why something as simple as an anti-spyware profile update should be in the same category of update as a major system patch. Windows Update needs to evolve into a dual-layer system where minor updates that don’t require reboots can be installed automatically, and major updates require user permission. Or perhaps they could just add an option to not install patches requiring a reboot without user permission? There must be a way for an update to be flagged as reboot-necessary or not. Windows Update has to get better, and smarter.

Facebook and Ex’s

Facebook, and indeed all social networking sites, are fascinating from a sociological standpoint. I bet psychology and sociology researchers are drooling in anticipation to study and data-mine everything that’s going on with those sites. One thing that I quickly realized when Facebook started to explode was the issue of the Ex’s. As in, ex-girlfriends. Life is all about cycles, and for a while you might date a woman (in my case), be involved with her circle of friends and family, and then that cycle either becomes permanent (marriage) or it ends and you begin a new cycle with someone new. I’m generalizing of course, but that’s usually how it works.

Sites like Facebook take those cycles, throw them in a super-blender, and make it messy! Ashley (my wife) and I had this discussion early on when the first ex-girlfriend invited me to be her friend on Facebook. First, it shocked the hell out of me to see her name and photo in my Facebook Inbox – I hadn’t seen her in about eight years, so it was bizarre to have her appear in my life again (even in only a virtual way). Ashley and I talked about what would happen, and what could happen, if we accepted our ex’s back into our lives. We talked about what good could come of it (not a whole lot) and the dangers of it to our marriage (a whole lot). Ultimately this isn’t about thinking our marriage isn’t strong enough to handle either of us chatting with ex’s (it is), it’s more about avoiding risks that we don’t have a good reason to take – we live in a divorce-prone society, so why tempt fate by introducing such factors? It’s all too easy to bring back memories and feelings from the past, and that’s not a healthy thing for a marriage.

In case this wasn’t already obvious, the reason I’m writing this today is that I finally got around to sending messages to the two ex-girlfriends that had sent me requests on Facebook. The first one I declined several months ago without a reason (I felt kind of bad about that), and the second one was more recent, which prompted me to craft a response that I’ll now send to any ex-girlfriend that contacts me. And, no, I haven’t had that many girlfriends in my life, so I don’t expect to be sending it out all that often. 😉

What about you? How does this issue impact you?

Hey Bob Parsons: Leave My Browser Alone!

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Dear Bob Parsons,

I like GoDaddy. I have many domains there. I like the company you’ve built. I like the GoDaddy branding, advertising, and general attitude. But, Mr. Parsons, what I really hate is how when I visit your blog/podcasting site you decided to have some code run that hijacks my browser and makes it go full screen. I may like your company, but I don’t think so highly of you that I want to see your blog filling the 1920 x 1200 pixels of my monitor. I have my browser window just the way I like it, in the place where I like it. What possible reason is there for you to mess with that? Please leave my browser window alone Mr. Parsons.

Sincerely,
Jason R. Dunn

PS – I would have contacted you directly and said this to you, but I couldn’t find any way of contacting you via your site. No email address, no feedback form, nothing.

Why Can’t Outlook be Smarter?

I have a hosted Exchange account as my main Inbox in Outlook 2007, and I have five other IMAP accounts. If I open up a new email message, and it’s going to someone (say, my wife) and I always email that person from that email account, why can’t Outlook figure that out and automatically select the sending account? It would save me hundreds of clicks a day if I didn’t have to click the Account drop-down menu, select the account I want to send it from, then click send. This would have the side benefit of automatically changing the reply-to address on the email you’re sending, which I know people with multiple email accounts would like to have. Come on Outlook team, are you listening?

Xbox Live Gamertags: Too Much Privacy

Something has always bugged me about the way Xbox Live deals with Gamertags: I think there’s too much privacy. I may be the first one in the history of the Internet to accuse Microsoft of protecting my privacy, but hear me out: on Xbox Live my original Gamertag, registered way back when I got my original Xbox, was Kensai. The original Xbox Live wasn’t good for anything other than head to head gaming, which I didn’t do much of, so I let it lapse. Along the way my credit card number and expiration date changed, so when I got my Xbox 360 and tried to activate my original Live account the system wouldn’t let me. I called in, and they informed me that due to privacy restrictions they were unable to let me have my old Gamertag, regardless of how I could prove that I was the same Jason Dunn that registered it. Gee-whiz, thanks for protecting me right out of my Gamertag, I really appreciate that.

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Fast forward to today, and we have an over-done sense of privacy negatively impacting Xbox Live gameplay. How? By not allowing users to attach their real name to their Gamertags. Microsoft is so focused on the “cool” Gamertag experience where everyone uses a handle that they forget that Xbox Live is connecting real people, and sometimes real people like to use real names. On Xbox Live today my Gamertag is Tetsubo. What’s a Tetsubo (also known as a Kanabō) you might ask? It’s a big-ass iron-shod Japanese club meant for smacking people with, which is basically the way I play games (blunt force trauma). A quick look at my gamer score of 600 tells you that I don’t play game on the Xbox 360 that much, although I’ll point out that I think it’s lame that finishing a game like Gears of War on regular mode gets you a mere 110 points. That’s a rant for another day.

Back to the issue of privacy: because I’m unable to attach my real name to my Xbox Live profile, at least half the time when I add someone I know, I get a message back from them saying “Who’s this?”. My Tetsubo Gamertag doesn’t ring any bells with them, because it’s not attached to my real identity in any way. This was made especially evident when I installed the Xbox 360 update a couple of months ago and it integrated my Windows Messenger contact list, sending invites out to everyone on it that was also on Xbox Live. I received no less than six messages back from people asking who I was, and I had several people decline me outright – and these are people that I chat with online quite often, but they had no idea who this “Tetsubo” fellow was.

Why can’t Xbox Live allow people to attach their real names, making it optional of course, to allow people like myself who have no need to hide their identity behind a Gamertag? It’s great that the people behind Xbox Live want to protect my privacy by shielding my gaming identity from the world, but I should have the option of telling people who I am if I wish.

Guest Tech Internet Access: Surfing Like It’s 1989

[this is one of those posts I started writing months ago and never quite finished…whoops!]

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See that upload speed? 14 kbps. That’s 14-friggin-kilobytes-per second. Let me put that into perspective for those that haven’t been on this earth long: people on dial-up modems generally connect at speeds around 50 kbps. The speed you’re seeing above, 14 kbps, is the kind of speed I saw with my 14,400 bps modem back in…well, it’s so far back I can’t recall. I’d have to guess and say around 1989 (give or take a year or two). And where did I discover such amazingly bad access speeds? Did I travel back in time to find a 14.4kbps modem? No, I stayed at a La Quinta hotel in Orlando, Florida. I was staying there on my own dime, and by myself, so I picked some place decent but cheap. They advertised free WiFi in all the rooms, and that combined with a clean bed is all I really need when I’m working (and I was down there for my CTIA 2007 gig).

The short version of this story is that the Internet access turned out to be a complete nightmare – when I could get connected it was at mostly pathetic speeds like you see above. I was on the phone with Guest Tech support at least once a day for each of the five days I was staying there for. Every time the technician would confirm my problem, try to fix it by remotely giving the hotel router a kick, and I’d usually get connected at a decent speed – at least for a while. You can imagine how frustrating it is to try and get work published online when you’re losing connectivity every few minutes. I don’t know whether it was the hotel not having a fast enough connection to support the number of hotel guests that were connected, or whether it was Guest Tech not providing a stable infrastructure, but whenever I see the name Guest Tech in my hotel room I shudder. The same thing happened when I was at the last MVP Summit – Guest Tech was providing Internet access at the hotel I was staying, and the Internet access was so slow it was useless…that’s if you were lucky enough to get an IP address. Guest Tech? You suck.