MICROSOFT HANDHELD PC 2.0 README FILE
(c) 1997 Microsoft Corporation. All rights reserved.
This document provides late-breaking or other information
supplementing the documentation for Microsoft(R) Windows(R) CE 2.0
for the Handheld PC (H/PC) and Microsoft Windows CE Services 2.0.
To print this file, adjust your left and right margins to .5 inch
in Page Setup on the File menu.
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TABLE OF CONTENTS
1.0 GENERAL ISSUES
2.0 MICROSOFT POCKET INTERNET EXPLORER
3.0 MICROSOFT POCKET OUTLOOK
4.0 MICROSOFT POCKET WORD
5.0 MICROSOFT POCKET EXCEL
6.0 MICROSOFT POCKET POWERPOINT
7.0 COMPATIBILITY WITH VERSION 1.0 PROGRAMS
8.0 MICROSOFT WINDOWS CE SERVICES VERSION 2.0
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1.0 GENERAL ISSUES
- For information about printing from your H/PC, see Help in
Microsoft Windows CE Services.
- If your H/PC supports backlighting, you may have a Backlight tab
in Control Panel Display. On some H/PCs, the Advanced button may be
disabled if the device does not support advanced features.
- Cut and Paste between storage mediums is not supported. To move a
folder, you must copy it to the storage card and then delete it from
main memory. The same steps are necessary when moving folders between
two different storage cards.
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2.0 MICROSOFT POCKET INTERNET EXPLORER
- Links to folders from a Web page are not supported. To open the
folder, type the link into the address bar.
- The Back button doesn't go to the previous page if the link to the
current page is in a frame. Instead, the Back button goes to the page
before the frame. Links must be traversed again to get to the desired
page.
- To achieve best results when using the Set as Wallpaper option with
a graphic image on a Web page; do not use the Tile image on
background option from Display Properties. This affects grayscale
devices (both 4 and 16 shades of gray) only.
- If you save a bitmap to a file from Pocket Internet Explorer on a
device that displays only four shades of gray, the file cannot be
properly converted when transferred to a desktop computer.
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3.0 MICROSOFT POCKET OUTLOOK(TM)
CALENDAR SYNCHRONIZATION
- See the "Synchronization" portion of the Microsoft Windows CE
Services 2.0 section for any general desktop synchronization issues.
- Synchronization will copy text (not ink) notes only between the
device and Schedule+ 7.0. Because Schedule+ does not support
ink annotations in notes, these annotations will not be synchronized
between the device and Schedule+, and changing a note in
Schedule+ will remove the ink annotation on the device the next
time the object is synchronized. Synchronization will copy both
text and ink notes between the device and Microsoft Outlook(TM).
- Notes written with your stylus (ink notes) are not synchronized
with Schedule+. The ink will be removed when you next synchronize
your device with Schedule+. Ink notes are synchronized with
Outlook except when they are contained in an appointment that
is an exception to a recurring appointment.
MEETING REQUESTS
To send a meeting request, ensure you have first selected a
default mail transport in Tools\Options. Otherwise, the request will
not be sent.
INBOX
- Meeting requests and attachments are downloaded only if you
select the applicable option in the Service Properties dialog box,
step 3. Note that these options are not on by default.
- If you see "Server error 29" when downloading messages, set the
number of lines to be downloaded to a higher number, such as 100
lines. This may occur on messages with file attachments.
- When moving an Internet mail service linked message, note that
the moved message will not contain the full text or file attachments
unless these are your current default settings. See the Service
Properties dialog box, step 3. Also, the server copy will be
deleted after the move is completed.
- Note that messages in your Inbox are linked to those on the
server, and deleting them on your device will delete them
on the server.
- If you are accessing your e-mail via Microsoft Exchange POP
server support and you want to use meeting requests, be sure to
have your mail administrator select the Download Microsoft Rich Text
check box on the POP3 protocol page. This is needed to receive meeting
requests. Note that this will slow down mail transfer because more
data is sent from the server for each message.
- OLE attachments are not preserved in messages. Only file
attachments are preserved.
- File attachment support with the Internet Mail Service: Due to
limitations of POP3, you will not get file attachments unless you
select the Attachments check box on the Service Properties dialog
box (step 3) and you download a full copy of the message
(Service/Retrieve Full Copy).
- Restore from 1.0 backup: Linked messages are corrupted on restore.
Recreate the same services using the exact same name. Then
use the Service/Clear command and refresh for the service
to download the messages again and restore the links.
INBOX SYNCHRONIZATION
- You should keep the number of messages in your desktop Inbox
as small as possible to reduce the amount of data you need to
download and store on the device.
- Message synchronization: You may receive duplicate messages if
using Message Sync and the Internet Mail service to connect to
the same mail server. It is recommended that you use Remote
ActiveSync to retrieve e-mail when using Remote Networking
rather than Internet Mail to avoid this situation.
- Deleting messages from your Inbox on your desktop computer
or device while you are synchronizing can sometimes cause
messages to become "stuck" in your Deleted Items folder.
If your synchronization status reports one or more items
out of date despite repeated efforts to synchronize, follow
these steps to correct the problem:
1. On the device, move the items from the Deleted Items folder
to the Inbox folder.
2. On the device, create a new folder.
3. On the device, move the items that you undeleted in Step 1
from the Inbox folder to the new folder.
4. Synchronize the device with the desktop PC.
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4.0 MICROSOFT POCKET WORD
- The online Help for how to use templates is incorrect. Template
samples are located in the My Handheld PC\Programs\Office\Templates
folder. To create a template, save a file as a Pocket Word template
in this folder. To use a template, tap New on the File menu, and
then tap Document From Template.
- You cannot open Pocket Word 2.0 files that contain pictures in
Pocket Word 1.0.
CONVERSION TO/FROM POCKET WORD
- The Pocket Word conversion process uses other converters
installed by Microsoft Office. If you receive an error message during
file conversion indicating that a particular converter cannot be
found, rerun Microsoft Office Setup on the desktop and turn on
all filter options.
- When you convert a Pocket Word file on your H/PC to an HTML file
on your desktop computer, the pictures in the Pocket Word file may be
lost. This is due to a problem in one of the converters supplied by
Microsoft Office. This problem is addressed in the Microsoft Office 97
service release (SR-1), which you can download from
http://www.microsoft.com/office.
- When you convert a file from Pocket Word to Microsoft Word .doc
or .rtf format, lists that contain multiple styles of numbering (for
example, where the first line is a number, second is a bullet, and
third is a letter) may be formatted with a single style of numbering.
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5.0 MICROSOFT POCKET EXCEL
- Many operations in Pocket Excel, such as sorting, applying
formatting, or applying an Autofilter, are quicker if you select the
specific range rather than entire columns, rows, or the entire
worksheet.
- The online Help information about using templates is incorrect.
Template
samples are located in the My Handheld PC\Programs\Office\Templates
folder. To create a template, save a file as a Pocket Excel template
in this folder. To use a template, tap New on the File menu, and
then tap Document From Template.
- Omitting the second argument in DCOUNT and DCOUNTA results in an
error value. To work around this problem, you can use the cell
reference containing one of the headings of your database.
This will behave the same as if you omit the second argument.
- If printing a worksheet fails and results in an error message,
close your file and reopen it before printing again. Otherwise,
depending on the complexity of the file, the available memory
on your H/PC may be reduced.
- When you undo an action that you performed on a large number of
cells, such as a sort, a slowdown may occur. Close and reopen the
file to work around the problem.
- Inserting, deleting, or moving a sheet within a workbook may cause
the AutoFilter arrow buttons to disappear. To make them reappear,
reapply the AutoFilter.
- AutoFilter activation is not saved with your workbooks.
- Adding a custom number format results in additional custom number
formats that appear as unrecognized characters (blank squares). The
additional formats are usable UNICODE format strings for formats such
as Chinese dates. These special formats aren't displayed until the
user explicitly puts in a custom format.
- Fractions are not always displayed correctly. Pocket Excel does not
correctly limit the digits displayed in the fraction. The underlying
value, however, is correct and can be safely used in calculations. For
example, if you enter 1 5/12 in a cell, Pocket Excel displays it as 1
5/1; however, the underlying value is 1 5/12.
- Border formatting is shown only in the Format Cells dialog box for
the cells you specifically formatted. Even though adjacent cells may
appear to have border formatting in your worksheet, this is not
reflected on the Border tab in the Format Cells dialog box.
- Pocket Excel implements minimal support for local defined names in
order to be compatible with Microsoft Excel 95 and 97. If you must use
local names, you should avoid creating duplicate local and global
names.
CONVERSION TO/FROM POCKET EXCEL
- The Microsoft Excel feature that enables you to change the currency
symbol in the Format Cells dialog box is not supported in
Pocket Excel. Pocket Excel is unable to save files that use
this feature.
- Microsoft Excel 97 supports 65536 rows. Pocket Excel supports 16384
rows. Rows beyond this are deleted upon conversion from Excel 97 to
Pocket Excel.
- Column formatting may be lost during conversion where it
intersects with formatting applied to an entire row. For example,
if you have a row with a nondefault height and all other attributes
are defaults, column formatting information, such as borders,
will be lost where the column(s) and row(s) intersect when
converting from Microsoft Excel to Pocket Excel. If you reapply
the formatting in Pocket Excel, the formatting will not
subsequently be lost in the conversion process again.
- When you convert a file from Microsoft Excel to Pocket Excel,
AutoFilter activation is not retained. However, if your AutoFilter
activation resulted in some rows being hidden, these rows are also
hidden in Pocket Excel. To display the rows, unhide them in Pocket
Excel.
- Microsoft Excel 97 provides a new conditional number formatting
feature. Cells formatted using this feature may not be displayed
properly.
- When converting a file that is formatted with color fonts, fills,
or borders from Pocket Excel to Microsoft Excel 95, some colors
may not convert appropriately. All colors convert properly
when converting to Microsoft Excel 97.
- When converting from Pocket Excel to Microsoft Excel, many formats
are added to the Custom category in the Format Cells dialog box
in Microsoft Excel on your desktop computer. Pocket Excel displays
all number formats it supports.
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6.0 MICROSOFT POCKET POWERPOINT
- Pocket PowerPoint(R) can require a lot of memory to display complex
graphics. You may need to allocate more RAM to Program Memory using
System Control Panel.
- Pocket PowerPoint uses a caching scheme to improve performance
when navigating forward and back through a presentation. To minimize
delays when advancing slides during a show, it is recommended that
you spend at least 5-10 seconds on each slide before advancing
to the next. This will allow the next slide image to be cached
and ensure a quick transition. The size of the cache is
directly related to the availability of Program Memory.
Also, this cache is automatically flushed if another
program requests additional memory.
- To display a presentation on an external monitor, your device
must have a VGA port or a compatible VGA PC Card.
CONVERSION TO POCKET POWERPOINT
- The Pocket PowerPoint conversion process can convert Microsoft
PowerPoint 97 (.ppt) files to Pocket PowerPoint (.ppv). It cannot
do the reverse and convert .ppv to .ppt format.
- The Pocket PowerPoint conversion process uses PowerPoint 97
for file conversion. If you receive an error message during file
conversion indicating that a particular converter cannot be found,
rerun Microsoft Office Setup on the desktop and turn on all
graphic filter options.
- Pocket PowerPoint has a choice of three converters: compact,
640x480, and 800x600 output. Each outputs a Pocket Powerpoint
file (.ppv) but provides different quality output inversely
proportional to file size. The compact conversion creates
the smallest files, but the slide images are lowest quality.
The 640x480 and 800x600 produce the highest quality and largest
files. It is recommended that the high quality converters match
the output resolution of your external VGA device.
- During conversion a number of temporary files will be created
in your desktop computers \Windows\Temp folder. Under certain
conditions, these temporary files may not be automatically deleted,
and you may need to manually delete them from time to time.
- "Compact" style file conversion notes: 1) Some complex
graphics may cause significant delays during conversion if
they are a collection of ungrouped graphic objects. For
optimal performance, group these graphic images as a single
object before conversion. 2) Check your presentation carefully
after conversion. If the presentation file uses fonts not
installed on your H/PC, you may encounter text wrapping
and layout problems. These can best be avoided by using
an H/PC installed font or copying the additional fonts to your
H/PC’s \Windows folder. 3) For best results, it is recommended
that all text in the original presentation be formatted with
line spacing set to 1 and space between paragraphs set to 0.
4) Slide background images are copied from the Master and
Title Master Slides and used for all slides in the presentation.
If a particular slide uses a custom background, it will be
lost during the conversion, and the Master Slide background
will be used instead.
- Avoid using animations and gradient fills in PowerPoint 97
presentations that you plan to convert to Pocket PowerPoint. The
animation may be partially depicted in the slide image and the
gradient fills may appear different than they would on a PC
with more available colors and higher resolution.
- Microsoft Pocket Powerpoint files (.ppt) only support one-way
conversion. See the Synchronization section under Microsoft
Windows CE Services 2.0 for additional information.
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7.0 COMPATIBILITY WITH VERSION 1.0 PROGRAMS
The following issues have been observed when running existing H/PC 1.0
programs on H/PC 2.0 computers.
FONT DISPLAY
Programs that you used on Windows CE 1.0 for the H/PC are usable and
functional on version 2.0. However, demand for improved clarity and
readability on H/PCs caused two major changes that have had an impact
on how 1.0 programs and dialog boxes are displayed:
1. The system font has been changed to Tahoma 9 pt.
2. The font technology used is now TrueType, which provides programs
much more flexibility and enables enhancements such as zooming.
To ensure compatibility and proper display of 1.0 programs on the H/PC
2.0, every effort has been made to map fonts used in 1.0 program user
interfaces to the closest matching font in terms of size and style
available on the H/PC 2.0. Due to this mapping, your 1.0 programs are
displayed with a smaller menu font and a smaller dialog box font than
H/PC 2.0 programs. Still, because the fonts are being mapped to a font
that is similar though not identical to the 1.0 fonts, you may see one
or more of the following issues in your 1.0 programs:
- Words at the end of option names in dialog boxes are clipped or
missing due to the string being slightly wider.
- The Close button (in the upper-right corner of the program window)
is clipped due to the menu names being slightly wider.
- Button names are not bold.
- In a few cases, the font in your program’s main window is mapped to
a smaller or larger font than that displayed in 1.0.
Finally, due to the change to TrueType font technology, any program
that provides a font dialog box in which you can select a font name
and size needs to be updated to provide a list of sizes. If the font
dialog box allows you to specify the size of the font by typing it,
you can specify whatever size you need, and the font will be
displayed correctly due to the scalability of TrueType fonts.
If you cannot type the font size, one point size is provided for you.
TASKBAR
In Windows CE 2.0, you can set your taskbar to autohide. This allows
you to take advantage of the screen space occupied by the taskbar.
Some 1.0 programs perform actions that prevent Windows CE from
resizing the program window appropriately. Therefore, when the
taskbar is first set to autohide, the active program does not appear
to be resized to take advantage of the whole screen. Or when the
autohide attribute is turned off, the active program does not
resize to accommodate the taskbar. The workaround is to exit
and restart the program (however, this workaround does not
always correct the problems with some version 1.0 programs).
SPECIFIC PROGRAMS
Following are known issues regarding specific programs. The
manufacturers of these products have been contacted, and questions
regarding the availability of updated software should be directed to
the manufacturer.
- Microsoft PowerToys 1.0, Pocket Internet Explorer 1.1, and H/PC
Converter Utility 1.0
PowerToys 1.0 and Pocket Internet Explorer 1.1 are not compatible with
Windows CE 2.0 for the H/PC. In addition, the H/PC Converter Utility
1.0 is not compatible with Windows CE Services 2.0. Please do not
install these programs on this release. PowerToys 1.0 will be updated
in the future, and Pocket Internet Explorer 1.1 is now replaced by
Pocket Internet Explorer 2.0,which is included in Windows CE 2.0 for
the H/PC. Microsoft is currently considering updating the H/PC
Converter Utility.
- ART smARTwriter
When starting smARTwriter, an internal error is reported. After
installing, you can use the inking capability of smARTwriter in Pocket
Word. However, the handwriting recognition does not work in
Windows CE 2.0.
- ART smARTwriter: InkPad
The leftmost character cannot be selected unless you double-tap the
character or use the keyboard. Tapping and dragging will not select
the character.
- Freeware: Pocket Dial4Me
Pocket Dial4Me cannot be minimized by pressing the taskbar button or
by pressing the Desktop button on the right side of the taskbar. You
must close Pocket Dial4Me after using it. In addition, this program
is unable to load the Contacts database because it assumes a
particular sort order for the database, and this sort order has
changed.
- Freeware: Pocket Dial
Pocket Dial cannot be started under Windows CE 2.0 for the H/PC. Check
http://www.windowsce.com for update plans.
- CIC: Jot
On some H/PC’s, Jot’s inking and handwriting
recognition may be slower than it was on 1.0 devices.
If you are using 1.0 on an H/PC with a wide screen, such
as the Hewlett Packard Palmtop PC, lines will appear to the
right of where you touch the screen. This issue is fixed in
Jot 1.02, which is available now.
When ink disappears (that is, when it’s converted to text), it
can leave a gray or white trail depending on what you inked over.
Some dialog text runs off the side of dialogs.
- CIC: QuickNotes
The background color in the thumbnail view is different from the color
in the main window. In addition, the eraser changes the background to
white rather than the original color.
- Shareware: JimmyNotePad
The Symbol font is listed as an option in the Font dialog box.
However, anything you format with the Symbol font will be
displayed in Arial.
- Shareware: JimmySoft Calendar Search
The search completes correctly, but all items show "Error: No date" in
the Date/Time column.
- Landware: TakeNote
Interaction between TakeNote and the Pocket Outlook Contacts database
does not work. You cannot add a new entry to the Contacts database by
using New Contact , nor can the Contacts database be started from the
New Phone form. In addition, in a new Ink Note, if you tap the
Information (I) button, the date appears with block characters.
- Shareware: MG Notes
The Symbol font is listed as an option in the Font dialog box.
However, anything you format with the Symbol font will be
displayed in Arial.
- Odyssey: Pocket OnSchedule
Pocket Internet Explorer cannot be started using the
Contacts - Visit Web Site command. You must instead copy
the Web site URL, start Pocket Internet Explorer from the
desktop, and paste it in the Address box.
Dialing options are not available in the Options dialog box.
Default items are not available in the Manage User Lists
dialog box. Note that this problem only occurs on H/PCs with
an SH3 processor (such as Hewlett Packard Palmtop PC and
Casio A-10, A-11).
- Physix: Pocket Chart
The list box on the command bar extends off the
right side of the screen. You can still tap the box
to display the list.
You can install Pocket Chart only to internal memory on the
H/PC. You cannot install it to a PC Flash or SRAM Card.
Some characters may be displayed as boxes (unrecognized
characters) in the user interface.
Due to the complex nature of its layout, Pocket Chart exhibits
several of the text issues detailed in "Font Display" in this section.
- Ruksun: Telnet Force
When the taskbar is hidden, Telnet Force is displayed in full screen
mode. This causes the contents of any Telnet site to be displayed in a
font that is unreadable because it is so small. To work around the
problem, clear the AutoHide option and then start Telnet Force.
Ruksun is investigating this issue.
On wide displays, such as the Hewlett Packard Palmtop PC, no scroll
bar is displayed. There are some cases in which the text in the
window is scrolled to the left of the screen so that the left edge
is not visible. When this occurs, the text to the left of the
screen cannot be accessed due to the absence of a scroll bar.
- Shareware: Invaders
This program cannot be started on Windows CE 2.0 for the H/PC.
- SkyTel: Messenger
Messages are delivered with square boxes (unrecognized characters) in
place of carriage returns.
- SpryNet: SpryNet
After setting up the SpryNet transport in Inbox, you must reset the
password you specified when setting up the transport. You can do this
by going to step 1 of the Internet Mail service properties and
retyping your password.
- Symantec: PC Anywhere
While connected to your PC, dragging icons on your PC desktop results
in black trails being drawn on your H/PC screen. Symantec is
investigating this issue.
- Wynd Communications: WyndMail
If you want to change properties after installing the WyndMail
transport, open Inbox, tap Service, ensure WyndMail is selected, and
then tap Properties. If you access the Properties dialog box by
tapping Compose and then tapping Options, the dialog box title is
cut off; consequently, you cannot move the dialog box or tap
the OK or Cancel button.
- Dataviz: Desktop To Go
If you install Desktop To Go after installing Windows CE Services,
the filters are not available in the Tools - File Conversion dialog
box. You must reinstall Windows CE Services after installing
Desktop To Go for the filters to appear in the File Conversion
dialog box.
- Wright Strategies: FormLogic
After completing the desktop installation of FormLogic, use a command
in the main program on the PC to initiate installation to your H/PC.
This command is not available with Windows CE Services installed.
Contact Wright Strategies for an update.
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8.0 MICROSOFT WINDOWS CE SERVICES 2.0
TABLE OF CONTENTS
8.1 INSTALLING WINDOWS CE SERVICES
8.2 WINDOWS CE SERVICES SETUP ERRORS
8.3 OPTIONAL COMPONENTS
8.4 GET CONNECTED
8.5 SYNCHRONIZATION
8.6 BACKUP AND RESTORE
8.7 INTERNET EXPLORER 4.0 ISSUES
8.8 INTERNATIONAL COMPATIBILITY ISSUES
8.9 WINDOWS NT ISSUES
8.10 WINDOWS NT TROUBLESHOOTING
8.11 CREATING FLOPPY DISKS
8.12 FLOPPY DISK INSTALLATION
8.13 REMOVING OR REINSTALLING SCHEDULE+ OR
MICROSOFT EXCHANGE UPDATE
8.1 INSTALLING WINDOWS CE SERVICES
To begin installation, insert the CD-ROM into your CD-ROM drive.
The Setup program will automatically be run from the CD-ROM. If it
does not start automatically, click Start, click Run, and type d:\Setup,
where d: is the drive letter of your CD-ROM drive.
After starting Setup, the Microsoft Windows CE Services Setup
window is displayed if you already have Schedule+ 7.0a or Outlook
installed on your desktop computer. Click Next to proceed with Setup.
If you do not have Schedule+ 7.0a or Outlook installed on your system,
the Microsoft Windows CE Services CD-ROM main Setup window is
displayed.
On Windows 95 systems, the main Setup window will provide you
with four buttons on the right side of the screen, labeled:
1. Install Microsoft Exchange Update for Windows 95
2. Install Microsoft Schedule+ 7.0a
3. Install Microsoft Windows CE Services
4. Optional Components
On Windows NT(R) systems, the main Setup window will provide you
with three buttons on the right side of the screen, labeled:
1. Install Microsoft Schedule+ 7.0a
2. Install Microsoft Windows CE Services
3. Optional Components
Click each of these buttons in this order. If your desktop computer does
not need to install a component, the message "Already installed or not
required" is displayed below that component. If you do need the
component, installation will automatically begin once you click the
button. Follow the instructions to complete the installation of each
component.
NOTE: During setup, you may be asked to reboot your desktop
computer. After your computer finishes rebooting, reinsert the CD-
ROM and continue with the remaining Setup components.
8.2 WINDOWS CE SERVICES SETUP ERRORS
- If you encounter any errors during Windows CE Services Setup,
Windows CE Services Help can assist you in finding the solution to the
problem. To use Windows CE Services Help, open the Mobile Devices
folder by double-clicking the My Computer icon on your desktop and
then double-clicking the Mobile Devices icon. From the Mobile
Devices window, click Communications Troubleshooter on the Help
menu. You can also access Help by clicking Start, Programs, Windows
CE Services, and then Help.
The Communications Troubleshooter Help topic provides assistance for
most commonly encountered setup and connection problems. The
General Tips section at the bottom of this topic provides additional
assistance for less frequent problems.
- If you cannot start Windows CE Services, reinstall Windows CE
Services by following the steps in the Installing Windows CE Services
section of this file.
- Replacing Mapi32.dll During Setup
During Windows CE Services setup, you may be warned that the
currently installed Mapi32.dll will be replaced with an earlier version.
If you see this message, keep the newer version of Mapi32.dll.
If you do not have the newer version of Mapi32.dll, you may have
difficulty using Schedule+ for group scheduling. If you are having
problems with group scheduling, and if you did not keep the newer
version of MAPI32.DLL during setup, you need to reinstall the
Microsoft Exchange Update. Instructions for doing so can be found in
the Removing or Reinstalling Schedule+ or Microsoft Exchange
Update section of this file.
NOTE: Reinstalling the Microsoft Exchange Update may lead to the
"Reg32.cfg" problem described in the Synchronization section. If it
does, reinstall Schedule+ 7.0a after reinstalling the Microsoft Exchange
Update to fix the problem.
You should read the Dial-Up Networking 1.2 Release Notes.doc and
About PPTP and Dial-Up Networking 1.2.doc files that are placed in
the \Windows directory after installing the dial-up networking software.
Certain software may need to be reinstalled after upgrading dial-up
networking, and these documents describe the issues in greater detail.
If you install the Dial-Up Networking 1.2 Upgrade and lose network
connectivity, perform the following steps to correct the problem.
1. In the Network Control Panel, double-click TCP/IP -> Dial-Up
Adapter.
2. Click the Bindings tab.
3. Check the Client for Microsoft Networks checkbox.
4. Click OK to all dialog boxes.
8.4 GET CONNECTED
- If you are connecting to a modem attached to your Windows 95
computer and you are using User-level access control as specified in
the Access Control tab of the Network Control Panel, you will need to
switch to Share-level access control or provide access to users as
follows.
1. Click Start, Programs, Accessories, and then Dial-Up Networking.
2. Click Dial-Up Server on the Connections menu.
3. Choose the tab corresponding to your modem.
4. Click Add.
5. Select users from the list and click Add.
6. Click OK.
8.5 SYNCHRONIZATION
- To synchronize Pocket Outlook data on the Handheld PC with your
desktop computer, you must have Schedule+ 7.0a or Outlook 8.0
installed on the desktop computer.
- Multiple Partnerships - Synchronizing with Two Desktop Computers
Synchronization can be performed with two desktop computers from
one device. This Multiple Partnership feature can be used to
synchronize a second desktop to have the same contents as the first
desktop (for example, between a work and home machine). It is
strongly recommended that the second desktop be configured with the
same synchronization options as the first desktop.
The two desktop computers should not be configured to synchronize
with the same network server when also synchronizing with the same
device because duplicate items may be created.
Inbox synchronization can only be enabled if the device has a single
partnership. To change the device to a single partnership, disconnect
the device, delete the partnership from the Mobile Devices folder,
reconnect, and choose Single partnership.
- Device Name in Use Error
If you get the error "Device Name in Use" while creating a partnership,
this could be due to another user using that name or because a previous
partnership by that name was not successfully removed. You can
remove the folder by that name from the \Program Files\Windows CE
Services\Profiles directory if it does not appear in the Mobile Devices
window. NOTE: This folder may contain a backup file or other
synchronization data, which you may want to save before deleting this
folder.
- If you enable message synchronization and combine and then cancel
synchronization, you may have messages that remain permanently out
of date. To resolve this problem, disconnect your device, delete the
partnership, and reconnect.
- If you use the ActiveSync program on your mobile device to make a
synchronization connection, the desktop computer will not automatically
display message windows such as error messages, Combine / Discard,
conflict resolution, file converter selection, etc. If you see a
message
on the device while using ActiveSync that says "Connected,
synchronization
error. Combine/Discard required on the desktop computer." or if some
items
persistently remain out-of-date after synchronization, you will need to
make
a local connection using a serial cable or infrared (i.e., not using
ActiveSync on the device) to see the message windows needed to resolve
these problems.
- If an error message states that Schedule+ cannot open the file
Req32.cfg, it is likely that you installed the Microsoft Exchange Update
after you installed Schedule+ 7.0a. To fix this problem, reinstall
Schedule+ 7.0a as described in this file.
- For file types like Microsoft Pocket Powerpoint (.ppt) placed in the
Synchronized Files Folder, which only support one-way conversion, any
modification to the resulting converted file will result in the
converted
file replacing the original during synchronization. It is highly
recommended that if you plan on synchronizing those file types you make
a backup of the original file in some other folder than the Synchronized
Files Folder.
8.6 BACKUP AND RESTORE
- Backup files can be restored to a device different from the one that
created the backup file, but in some cases, not all information can be
restored. The following table summarizes what will be restored.
- Different Language
If the device being restored is a different language from the device
that
created the backup file, no data can be restored. You must manually
transfer the data to the new device (via file transfer and Pocket
Outlook
synchronization).
- Different Version
If the device being restored is a different version from the device that
created the backup file (for example, you are restoring a version 1.0
backup file to a version 2.0 device), the restore will copy only your
data
files (such as Pocket Excel files) and any databases you installed on
the
device. After the restore is complete, you will need to synchronize
Pocket Outlook, reinstall any programs that had been installed on the
previous mobile device, and re-enter your settings.
- Different Processor Type
If the device being restored has a different Central Processing Unit
(CPU) than the device that created the backup file, the restore will
copy
only your data files (such as Pocket Excel files), Pocket Outlook data,
and any databases you installed on the device. After the restore is
complete, you will need to reinstall any programs that had been
installed on the previous mobile device and re-enter your settings.
- If the device being restored is exactly the same as the one that
created
the backup file (that is, it is the same language, version, and
processor
type), all device data will be restored except device password and
desktop icon placement information.
8.7 INTERNET EXPLORER 4.0 ISSUES
- If you are having difficulty copying folders or browsing the Mobile
Devices folder using Internet Explorer 4.0, you should open the Mobile
Devices folder using the shortcut on your desktop. If the problem
persists, you may need to upgrade to a newer version of Internet
Explorer when it becomes available.
- If your Mobile Devices folder does not properly display current
device status, you may need to select Refresh on the View menu.
- If you install Internet Explorer 4.0 after you installed Windows CE
Services, you will find that the communications port you were using is
reported to be "not available." Restarting the computer will solve this
problem.
- If you are using Windows NT, you will need to install Windows CE
Services, any previously installed Service Pack, and Internet Explorer
4.0, in that order.
8.8 INTERNATIONAL COMPATIBILITY ISSUES
The English version of Microsoft Windows CE Services, Microsoft
Schedule+ 7.0a, and Microsoft Windows 95 Dial-Up Networking
Upgrade 1.2 software can be run on Western European versions of
Windows. The Microsoft Exchange Update software cannot be
installed on any version of Windows other than the U.S. English
version. Some Optional Components may not support operation on
non-U.S. English versions of Windows.
Issues include:
- The English version of Microsoft Exchange Update can cause serious
problems if installed on non-U.S. English versions of Windows.
Installing this update on any installation of Windows 95 other than the
U.S. English version is not recommended or supported.
- During Windows CE Services setup, the Network Control Panel may
not be automatically dismissed. When you click OK to dismiss it, you
will be asked if you want to reboot your computer. Clicking Yes may
end Setup prematurely.
- The Mobile Devices desktop shortcut cannot be automatically created
after Setup is complete.
8.9 WINDOWS NT ISSUES
- You must be running Windows NT version 4.0 with Networking
installed. You cannot use this software with a beta release of Windows
NT 4.0 or Windows NT 3.51 or earlier.
- If you are using Point-to-Point Tunneling Protocol (PPTP) and are
having difficulty connecting to your desktop computer either shortly
after another device has disconnected or after you have connected using
another connection method (such as switching from serial cable
connect to Ethernet LAN connect), you may need to reset your desktop
computer.
If you continue to have problems, perform the following steps.
1. On the Start menu, click Run.
2. Type regedit, then click OK.
3. Select the HKEY_CURRENT_USER\Software\Microsoft\Windows
CE Services registry key.
4. Select New and then DWORD Value on the Edit menu. Type
RasHardDisconnect to rename the New Value entry.
5. Select the RasHardDisconnect registry value, then click Modify on
the Edit menu.
6. Enter 1 in the Value data field, and click OK.
7. Exit the Registry Editor.
- If you have set up a dial-up networking connection, such as a modem
connection, prior to installing Windows CE Services, you will need to
perform the following steps to rebind the connection.
1. In the Network Control Panel, click the Services tab.
2. Double-click Remote Access Service in the list box.
3. Click the Network button.
4. Clear and then select TCP/IP.
5. Click OK, then click Continue, and then click OK to close all dialog
boxes.
6. You should see a Binding Configurations progress dialog box.
- If you have installed any of the Windows NT Service Packs and any
Windows components were installed during setup, you will need to
reinstall the Service Pack. You may not be able to connect your device
until you reinstall the Service Pack. See the Internet Explorer 4.0
Issues section.
8.10 WINDOWS NT TROUBLESHOOTING
- Connection Problems on Compaq 5xxx-Series LTE Laptops
On these computers, you may encounter a conflict between the IR port
and the COM1 serial port that disables communications with the
Handheld PC. If you encounter problems connecting on one of these
laptops, try the following steps:
1. During the boot process, your laptop will display "F10 to enter
Computer Setup." Press F10.
2. Go to Ports/Serial-Infrared Ports.
3. Switch the Infrared IRQ to 3.
4. Switch the Infrared address from 3e8 to 2e8.
5. Exit, saving any changes, and reboot.
- Networking Is Not Installed on Your Windows NT Computer
If your Windows NT computer does not have networking components
installed, Windows CE Services cannot communicate with the
Handheld
PC. To install these required components:
1. Click Start, Settings, and then Control Panel.
2. Double-click Network.
3. In the Network Configuration dialog box, click Yes.
4. In the Network Setup Wizard:
A. Verify that Wired to the network is selected.
B. Verify that Remote access to the network is not selected.
C. Click Next.
5. Click the Select from list button.
6. In the Select Network Adapter dialog box:
A. Find MS Loopback Adapter in the Network Adapter list.
B. Click OK.
7. In the Network Adapters list, verify that MS Loopback Adapter is
selected, and click Next.
8. In the Network Protocols list, verify that only TCP/IP Protocol is
selected (everything else is not selected), and click Next.
9. Click Next again when you see the Network Services list.
10. Click Next to install the selected components.
11. In the Windows NT Setup dialog box, enter the directory where
your NT source files are located (e.g., D:\i386), and click Continue.
12. In MS Loopback Adapter Card Setup, accept the default Frame
Type by clicking Continue.
13. In the TCP/IP Setup dialog box, click No when asked to use DHCP.
14. In the Microsoft TCP/IP Properties dialog box:
A. In the IP Address tab, verify that MS Loopback Adapter is
selected in the Adapter list.
B. Click the Specify an IP address option.
C. In the IP Address entry, type 1.1.1.1.
D. In the Subnet Mask entry, enter 0.255.255.255.
E. Leave the Default Gateway entry blank.
F. Click OK.
15. Click Next to pass the bindings dialog box.
16. Click Next when Windows NT Networking is ready to start the
Network.
17. Click Next to accept all the defaults when asked for the Computer
Name.
18. Click Finish to complete the Networking Wizard.
19. In Network Settings Change, click Yes to restart your computer.
After logging in to the Windows NT computer with a user account with
Administrator privileges, run Windows CE Services Setup to
completion.
- Setup Could Not Be Completed
If you were unable to successfully complete Setup on your Windows
NT system, you may need to manually install Windows CE Services
communications components using the following procedure.
On Windows NT 4.0 Systems
To install the required communications services on Windows NT 4.0:
1. In the Mobile Devices window, click Windows CE Services Help
Topics on the Help menu.
2. Click the Find tab.
3. Under section 1, type troubleshooting.
4. Under section 3, double-click General Troubleshooting.
On Windows NT 5.0 Beta 1 Systems
Add the dial-up adapters:
5. On the Start menu, click Settings, and then click Control Panel.
6. Double-click Modems. (You may need to click Add if the wizard
doesn't appear.)
7. Select Don't detect my modem, I will select from a list.
8. Click Next.
9. In the Manufacturers list, select Standard modem types.
10. In the Models list, select Dial-Up Networking Serial Cable between
2 PCs.
11. Click Next.
12. Click Selected ports.
13. Select the COM port you will use to connect to your device.
14. Click Next.
15. Click Finish.
16. Click Close to close the Modem Control Panel.
Add and configure the Dial-Up Server:
17. Double-click Network.
18. Select the Services tab.
19. Click Add.
20. Choose Dial-Up Server.
21. Click OK.
22. Select the Dial-Up Server.
23. Click Properties.
24. Clear Require data encryption.
25. Select the TCP/IP tab.
26. Click This computer only.
27. Click Use static address pool.
28. In the Address box, type 192.168.55.98.
29. Make sure Allow remote clients to request a predetermined IP
address is cleared.
30. Click OK to close the Dial-Up Server properties.
31. Click the Bindings tab.
32. Under Show Bindings for, click All services.
33. Double-click Dial-Up Server to display the items bound to it. The
Dial-Up adapters may be disabled as indicated by the red circle-slash
symbol.
34. Select the Dial-Up adapter you will be using, and click Enable. The
red circle-slash should be replaced by a picture of a PC adapter to
indicate that the selected adapter is enabled. If the red circle-slash
remains, you will need to disable the currently enabled adapter and try
again.
35. Click OK to close the Network Control Panel.
36. Don't restart at this time.
Set the Windows NT RAS port entry in the registry:
37. On the Start menu, click Run.
38. Type regedit, then click OK.
39. Select the
HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services
registry key.
40. In the selected registry key, locate the NT RAS Port registry value.
41. If this value does not exist, create it by clicking New and then
String Value on the Edit menu. Type NT RAS Port to rename the New
Value entry.
42. Select the NT RAS Port registry value, and then click Modify on
the Edit menu.
43. Enter the communications port that you will be connecting your
device to in the Value data field (COM1 for example), and then click
OK.
44. Exit the Registry Editor.
45. Restart the computer to allow changes to take effect.
46. Connect using an account with dial-in permission.
IF YOU ARE STILL HAVING PROBLEMS:
- Consult the Communications Troubleshooter in Windows CE
Services Help by selecting Communications Troubleshooter on the
Mobile Devices window Help menu. This Help file directs you through
a number of diagnostic steps to identify and correct any problems.
- Consult the Microsoft Windows CE home page for additional
information and troubleshooting tips
(http://www.microsoft.com/windowsce/).
8.11 CREATING FLOPPY DISKS
If you do not have a CD-ROM drive on the PC where you want to
install Windows CE Services, then locate another computer with a CD-
ROM drive and a 3.5" 1.44 MB floppy drive. Use the following steps to
create disks for floppy installation.
1. Obtain 11 blank, formatted 3.5" 1.44MB floppy disks.
2. On the CD-ROM, open the Floppy directory. The Floppy directory
contains several component folders, each containing one or more Disk
folders. You will create one floppy for each disk folder. Label each
floppy with the name of the component and the disk number. For
example, you will label three floppies with "Windows CE Services
Disk 1" to Disk 3.
3. On the CD-ROM, open the first component directory. For example,
open Windows CE Services.
4. Copy all of the files inside each of the Disk directories (for
example,
Disk1, Disk2, Disk3) to the corresponding floppy disks you made in
step 2. NOTE: Do not copy the Disk1, Disk2 and Disk3 folders to the
floppy disks; copy the files inside these folders to the disks.
5. Repeat steps 3 and 4 for each component directory.
IMPORTANT: DO NOT PROCEED WITH INSTALLATION OF
ANY OF THESE COMPONENTS UNTIL YOU HAVE READ THE
NEXT SECTION.
You have now copied all of the files necessary to complete the
installation of Windows CE Services and all other supporting
components. Proceed to the next section of this file to install Windows
CE Services from floppy disks.
8.12 FLOPPY DISK INSTALLATION
You must perform required updates and install Microsoft Windows CE
Services before you can transfer files and synchronize data between
your desktop computer and mobile device. Follow these steps to
complete the installation process. During installation, you will be
asked
to restart your computer. Before you begin, save your work and quit all
programs.
IMPORTANT: Do not start installation until you have read the entire
installation instructions. Follow the procedures in the order shown
here.
Installing programs out of order may cause problems.
Windows 95
1. If you have H/PC Explorer 1.x, remove it.
2. Update the Microsoft Exchange client, if required.
3. If you do not have Microsoft Outlook installed, install Microsoft
Schedule+ 7.0a.
4. Install Windows CE Services (known as H/PC Explorer in version
1.x).
5. Install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade.
This step is optional. If you installed Windows 95 from a CD-ROM,
you will need the Windows 95 CD-ROM to complete this upgrade.
Windows NT
1. If you have H/PC Explorer 1.x, remove it.
2. If you do not have Microsoft Outlook installed, install Microsoft
Schedule+ 7.0a.
3. Install Windows CE Services (known as H/PC Explorer in version
1.x).
4. After you install Windows CE Services, you may see a message
stating that you may not be able to connect until you reinstall the
Windows NT Service Pack. Before you reinstall the service pack, try
connecting your device to your desktop computer. If you cannot
connect, install the service pack.
Remove H/PC Explorer 1.x
If you are upgrading from version 1.x, you need to remove H/PC
Explorer before you install Windows CE Services 2.0.
1. Click the Start button, point to Settings, and then click Control
Panel.
2. Double-click Add/Remove Programs.
3. Select H/PC Explorer 1.x from the list, and then click Add/Remove.
4. Follow the directions on your screen.
Update Microsoft Exchange
If you are using the version of Microsoft Exchange that came with
Windows 95, update Exchange (the following procedure describes how
to determine this).
IMPORTANT: Do not install the update unless you already have
Exchange installed. Also, do not install the update if you have already
upgraded to a newer version of Exchange.
To determine your version of Microsoft Exchange
1. On your desktop computer, start Exchange.
2. On the Help menu, click About Microsoft Exchange. In the dialog
box, check the version on the first line.
- If the version is 4.0.410.59, you must install the update. Go to the
next procedure.
- If the version is greater than 4.0.410.59, do not install the update.
Go
to "Installing Microsoft Schedule+ 7.0a."
To install the Microsoft Exchange Update
WARNING: The U.S. English version of the Microsoft Exchange
Update may cause serious problems if installed on non-U.S. English
versions of Windows 95. Installation on any version of Windows 95
except for the U.S. English version is not supported.
1. Insert the disk labeled "Microsoft Exchange Update Disk 1" into
drive A.
2. On the Start menu, click Run.
3. Type a:\setup, and then click OK.
Installing Microsoft Schedule+ 7.0a
Install Microsoft Schedule+ 7.0a if you have:
- No version of Schedule+ or Microsoft Outlook on your desktop
computer.
- Schedule+ 1.0 or 7.0 installed (the following procedure describes how
to determine this).
To determine your version of Microsoft Schedule+
1. On your desktop computer, start Schedule+.
2. Look at the opening screen. If the version in the lower-right corner
of
this screen is 7.0a or later, do not install Schedule+ 7.0a. Instead, go
directly to "Installing Microsoft Windows CE Services."
To install Microsoft Schedule+ 7.0a
1. Insert the disk labeled "Microsoft Schedule+ Disk 1" into drive A.
2. On the Start menu, click Run.
3. Type a:\setup, and then click OK.
Installing Microsoft Windows CE Services
To install Microsoft Windows CE Services
1. Insert the disk labeled "Microsoft Windows CE Services Disk 1" into
drive A.
2. On the Start menu, click Run.
3. Type a:\setup, and then click OK.
Dial-Up Networking Upgrade on Microsoft Windows 95
You will need to upgrade to version 1.2 of Dial-Up Networking if you
have Windows 95 and want to establish an outbound dial-up network
connection (such as a connection to your Internet service provider or
corporate network) while your device is connected to your computer. If
you have a TCP/IP stack on your computer, this upgrade will replace it.
If you have programs that rely on a third-party stack, you may need to
reinstall these programs. For more information, see the Readme file on
Disk 1.
To install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade
1. Insert the disk labeled "Microsoft Windows 95 Dial-up Networking
Upgrade Disk 1" into drive A.
2. On the Start menu, click Run.
3. Type a:\msdun12, and then click OK.
4. If you see a dialog box that asks if you want to keep a newer file,
keep the newer file.
5. You will be asked to restart your computer twice during this
installation.
6. After you restart your computer, you will see a DHCP error message.
Click No if you do not want to see DHCP error messages in the future.
7. For additional information on the features and known problems with
this upgrade, be sure to read the following sources:
- The Optional Components section.
- The Readme file in the Microsoft Windows 95 Dial-Up Networking
Upgrade version 1.2 folder in Optional Components.
- The files Dial-Up Networking 1.2 Release Notes.doc and About PPTP
and Dial-Up Networking 1.2.doc located in your Windows folder by
this upgrade.
8.13 REMOVING OR REINSTALLING SCHEDULE+
OR MICROSOFT EXCHANGE UPDATE
If you need to remove or reinstall either Schedule+ 7.0a or the
Microsoft Exchange Update from your computer, you need to use the
Setup programs on the CD-ROM that came with your H/PC.
Attempting to do this by using Add/Remove Programs in Control Panel
will not work correctly.
To remove or reinstall the Microsoft Exchange Update:
- Insert the Windows CE Services CD-ROM into your CD-ROM drive.
- Click the Start menu, and then click Run.
- Type d:\exupdusa\exupdusa.exe, where d: is the drive letter for your
CD-ROM, and press Enter.
- When the installation program runs, follow the instructions provided.
You will be given a number of options during the setup, including
Remove All, which will remove Microsoft Exchange, and Reinstall,
which will reinstall the Microsoft Exchange Update.
To remove or reinstall Schedule+ 7.0a:
- Insert the Windows CE Services CD-ROM into your CD-ROM drive.
- Click the Start menu, and then click Run.
- Type d:\splus70a\disk1\setup.exe, where d: is the drive letter for
your
CD-ROM, and press Enter.
- When the installation program runs, follow the instructions provided.
You will be given a number of options during the setup, including
Remove All, which will remove Microsoft Schedule+ 7.0a, and
Reinstall, which will reinstall Microsoft Schedule+ 7.0a.
NOTE: If you installed the program from floppy disks, you will need to
run Setup from the floppy disks to remove or reinstall the program.